Shipping policy

Shipping Policy

1. General Shipping Information

We aim to deliver your orders safely and on time. All orders are shipped through our trusted courier partners. Once your order is confirmed, it will be processed and dispatched from our store within 1–2 working days.

2. Delivery Timelines

  • Standard Delivery Time:
    Orders are typically delivered within 5–7 days from the date of dispatch.

  • Delivery timelines may vary based on your location, courier serviceability, and external factors (weather, strikes, festivals, etc.).

Note: Weekends and public holidays may not be counted as working days by courier companies.

3. Courier Partners

We work with multiple reputed courier partners to ensure reliable and efficient delivery. Your order may be delivered by any of our courier partners, based on serviceability to your pin code/area.

4. Shipping Charges

  • Shipping charges (if any) will be displayed at checkout before you complete your purchase.

  • From time to time, we may offer free shipping as part of promotions or offers.

5. Order Tracking

  • Once your order is dispatched, you will receive a tracking ID and tracking link via email/SMS/WhatsApp (as applicable).

  • You can use this link to track the real-time status of your shipment on the courier partner’s website.

6. Delivery Attempts

  • Our courier partners will usually make 2 delivery attempts.

  • If you are unavailable at the time of delivery, they may contact you by phone or reschedule the delivery.

  • If the order is returned to us after unsuccessful attempts, we may contact you for re-shipment (additional shipping charges may apply).

7. Delays & Exceptions

While we and our courier partners strive to meet the estimated delivery timelines, delays can occur due to:

  • Incorrect or incomplete address

  • Unreachable contact number

  • Remote or non-serviceable location

  • Unexpected courier/logistics issues

  • Natural calamities, strikes, or other events beyond our control

In such cases, we will do our best to support you and coordinate with the courier partner.

8. Change of Address After Order

If you need to update your shipping address after placing an order, please contact us as soon as possible.

  • Address updates may not be possible once the order is dispatched.

  • If changes are possible, delivery timelines may be affected.

9. Damaged or Tampered Packages

If you receive a package that appears damaged or tampered with:

  1. Kindly do not accept the delivery, or

  2. Take photos and contact us immediately with your order details.

We will help you with the next steps as per our replacement/return policy.